Cancelation & Change Policy.
At Ohana Travels, we are committed to Creating personalized, stress-free travel experience. Because each trip involves professional planning time and contractual agreements with travel suppliers, the following policies apply.
Supplier Cancellation Policy
All travel booking(airlines, cruises, resorts, transfers, and other travel services) are subject to cancellation & change terms.
Penalties may include:
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Non-refundable deposits
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Tiered cancellation fees based on travel date
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100% non-refundable penalties within final payment periods.
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Ohana Travels is not responsible for penalties or fees imposed by travel suppliers.
Agency Services Fees
In addition to Supplier penalties, the following agency service fee apply:
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Airline changes/cancellations-$50 per ticket
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Cruise, vacation packages, $75 per person
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Custom or complex itineraries-$100 per person.
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Agency service fees are non-refundable once planning or booking services have begun.
Refunds
Refunds are processed only after funds are received from the travel supplier. Processing times vary by supplier and are outside of Ohana Travel's control. Refund amount will reflect supplier penalties and applicable agency service fees.
Travel insurance
Travel insurance is strongly recommended to protect your investment against illness, emergencies, weather disruptions, and unforeseen events. Declining travel insurance means you accept financial responsibility for cancellation penalties and losses.